Support
Email support@cinazu.com. Robert reads every message.
1. Who is Cinazu for, and what do I need? Anyone 18 or older who wants to make a short film, a music video or an ad on a Mac. You need a Mac with Apple silicon and macOS 26 or later. Cinazu isn't on Windows, iPhone or iPad. Signed in, Cinazu drafts your script for you, free.
2. What does it cost? Writing your script, editing and export are free. Pictures, video, music, voices and lip sync use credits (a credit is about 1¢). Every paid button shows its price before you press it.
3. A make failed. Do I get my credits back? Yes, automatically. If a make fails, is refused, comes back empty or is cancelled, its credits come back. You'll see it in Credits ▸ History.
4. I don't like an effect's result. Every effect includes one free redo, within 7 days: open the result and choose Redo free. If the redo fails, you still have it. If a result is wrong, offensive or upsetting, use Report this result under it.
5. How do I get a refund for a purchase? Purchases go through Apple, so refunds do too. Go to reportaproblem.apple.com and sign in with your Apple Account. If Apple refunds credits you've already used, your balance can go below zero until you top it up.
6. Is there a subscription? No. You buy credit packs when you need them, and credits never expire.
7. My credits aren't showing on another Mac. Sign in with Apple in Cinazu using the same Apple Account. Your credits follow your account.
8. I'm testing on TestFlight. Am I being charged? No. Purchases in TestFlight are test purchases, and Apple doesn't charge for them (up to 3,000 credits a month). Your 1,000 starter credits stay after launch. Credits from test purchases end on launch day. There's a daily test limit: if you reach it, it resets at 4 p.m. Pacific, or email us and we'll look at lifting it.
9. Something broke, or my account says it's paused. Use Help ▸ Report Issue in the app, or email support@cinazu.com with what you did and what happened. A screenshot helps. You choose whether to attach diagnostics and crash reports, and you can see exactly what's included first. If your account says it's paused, email us with the account code from Settings ▸ Account, and we'll explain why and what happens next.
10. What do you send to the cloud, and how do I delete my account? Your Library stays on your Mac. Before anything goes to the cloud, Cinazu asks, and names each company and what it gets. Review or turn this off in Settings ▸ Privacy. Cinazu never uses your photos, videos or words to train AI, and never sells them; the Privacy Policy has the details. To delete your account, choose Delete account… in Credits or Settings ▸ Account. Unused credits are lost, and your files on your Mac stay.
Known issues in the test build
None right now. If something isn't working, email us.
Last updated 14 November 2026.